My understanding is that the issue exists in Tomcat's IIS connector. Thus the issue would not be seen if IIS were not used as the web server - i.e. using Apache or Tomcat standalone would not encounter the issue.
Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, March 14, 2007 11:37 AM To: [email protected] Subject: Re: Heads Up> Bug in Mid Tier - ITSM 7 with IIS & Tomcat... Do you know if this occurs when you use the Tomcat standalone (servlet AND web) configuration for mid-tier? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, March 14, 2007 1:09 PM To: [email protected] Subject: Heads Up> Bug in Mid Tier - ITSM 7 with IIS & Tomcat... Environment(s)... ITSM 7 Out of the Box (all apps) Windowz 2003 SQL 2005 JRE 5 IIS 6 ServletExec (on sandbox) and Tomcat (on Dev/Test/Prod) Scenario: There are many views in ITSM 7 which have the slash - / - character in them. These work just fine in WUT, but on WEB they can fail. Here is the catch, they work FINE with IIS + ServeltExec, but FAIL with IIS + TOMCAT... It seems the IIS + TOMCAT configuration takes the %3A (Ascii for /) and reconvert it back into the / and well, that just gets the directory name(s) all wacked out and poof 404 error page not found :-( BMC Response>> We have seen this issue recently with other customers. The simple workaround is to change the view name and remove the / from it and all the associated workflow. I am searching for the Defect regarding this issue and if I am unable to locate it, I'll create a new defect and enter your well detailed steps. They have created a NEW BUG ID: SW00262100 SO, if you have IIS6 + TOMCAT you can reference the above # and bump the customer reference count up :-) so maybe it hits some ITSM 7 patch by the time we go to production... yah' right I will not hold my breath :-( <SOAPBOX> Same ole' thread of "who is testing this product" BMC or their consumers? Same ole' thread about "known development standards and things NOT to do", however the admin tool allows you to do. Same ole' thread about "create your own fix" (and please let us have it :-) )... Yes, we know the work around, we are not "stupid" but if this is the answer, then include the Workflow Analysis Tool FREE with your ADMIN TOOL! Without "extra tools", how should one tell "this workflow is used" (Sure run the sync search database update) but that will not tell you what active links open up forms. Yah sure, go directly to SQL and.. .and.. </SOAPBOX> HTH as an FYI Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ****VISIT US AT: www.infineon.com <http://www.infineon.com/> ***** "This e-mail and any attachments are confidential and may be subject to legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). If you are not the named addressee(s) you must not use, disclose, retain or reproduce all or any part of the information contained in this e-mail or any attachments. Any unauthorised use or disclosure may be unlawful. If you have received this e-mail by mistake, please inform the sender immediately and delete it and all copies from your system and destroy any hard copies of it." ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
