I am attempting to add a table field to our Home Page and I
having difficulty with the qualification statement.
What I am trying to do is this:
Show all tickets that have been assigned to 'Assigned Group'
"XXX" with the 'Status' of "Resolved" for 5 or more days.
I am able to perform this search in the user tool using the
'*Status-History.Resolved.TIME' field. The problem is this not an option
in the admin tool on the qualification statement. If I try to type that
into the Qualification statement, after I save automatically changes it
to '*Status-History.New.TIME'.
If anyone has an idea I will try anything at this point.
Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805
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