All, We are in the process of upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001, we have a couple of customers who submit tickets via the Email Template method. This works fine in v6, however in v7 we get this error when using the Security Key assigned to this user:
Missing AR System User Information. automated process If I use a different account in my Security Key, like my own, then it goes through parsing successfully. Has anyone experienced this or has any ideas as to why this is happening or a fix? Thanks! Amanda Pierce _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
