Well, I think you mix things up... BMC right now sells C-Level-Out-Of-The-Box-Tools. I.e. that they address "deciders" and not those guys that have something irrelevant as support problems - as YOU are.
Then again choosing an airline is YOUR personal decision. Has anybody replaced BMC because of bad support? If not, they are right... -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield Gesendet: Donnerstag, 15. März 2007 17:28 An: [email protected] Betreff: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. ... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
