Well, they've decided it's a bug:
Hi Ron,
We have tested at our end and seems to be a new occurrence in
7.0.1 patch 1 User tool.
We have created a Defect ID: SW00262237 for this problem, I will
now place this ticket on the notify list of this bug.
The status of this ticket will now be resolved , this does not
mean that the ticket is closed. As this status required to put the
ticket on the notify list of the bug.
Have a great day.
Thank you for bringing this problem to our attention.
Regards,
Thanks,
Ron
Tools Admin
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Durling
Sent: Friday, March 16, 2007 1:36 PM
To: [email protected]
Subject: Re: Diary Field wierdness
Ron,
Yes, that seems to work okay - didn't really think about it!
The problem is actually not an issue for us since I'm the only one using
any 7.x user tool, but something I wouldn't mind seeing fixed before/if
we ask our users to upgrade their clients. I'll follow up on what
support says about it -
David D.
Univ. of Georgia
> Date: Fri, 16 Mar 2007 08:27:43 -0700
> Reply-To: [email protected]
> Sender: "Action Request System discussion list(ARSList)"
> <[email protected]>
> From: Ron Legters <[EMAIL PROTECTED]>
> Subject: Re: Diary Field wierdness
> In-Reply-To: A<[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="us-ascii"
>
> What about Ctl-E followed by Ctl-U (set defaults)? Think that would
> work?
>
>
> Thanks,
> Ron
> Tools Admin
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of David Durling
> Sent: Thursday, March 15, 2007 11:36 AM
> To: [email protected]
> Subject: Re: Diary Field wierdness
>
> I see the same issue with WUT 7.0.01 patch 001 against our 6.0.1 patch
> 1351 server (Solaris 9, Oracle 9iR2). I entered a ticket with Remedy
> support just now, and referenced Ian's case.
>
> The only thing I'll add is that choosing "Edit - Clear All" (Ctl + E)
> does clear the old diary entry. That might be undesirable, though,
> since that erases default field values -
>
--
David Durling 706-542-0223
Enterprise IT Services [EMAIL PROTECTED]
University of Georgia
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