I also have Nagios monitoring the server process/email engine/oracle separately. If I had the script Kyle wrote to login to the page, I would use it. The problem I always run into with midtier though is the servletexec seems to hang. The service is running but if I kill java.exe process and restart the servletexec service, everything comes back up. So far, the hitting that login page in Nagios is catching that.
Kelly ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Friday, March 16, 2007 9:10 AM ** Kelly, the risk of not really logging in to the Remedy mid-tier, only opening the Login form on the mid-tier, is that you would not notice if the AR Server itself would stop. If the arserverd process dies but the mid-tier is still running, you would see the login page without a problem. You'd have to login to find out whether or not the arserver is still responding. Logging in with an account and a non-matching password, as mentioned earlier, generates an error message: but (at least using mid-tier v7/Tomcat) this would be the ARERR [9388] Authentication Failed message. This message is the same as the message you would get when the arserverd process is not running, so that is not a very good check imo... -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/15/07, Hundley, Kelly G. <[EMAIL PROTECTED]> wrote: ** We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure & Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
