Rick, Thanks for getting back to me. Here are answers which should hopefully enable you to provide more details:
Q When you say upgrade "Remedy v6", does that mean just the Remedy AR System, or are there ITSM applications currently installed? A. We are upgrading Remedy AR System, CMDB and the ITSM Suite which includes Service Level Agreements, Service Desk, Configuration Management & Change Management. We are running ITSM v6 and CMDB 1.1 Q. To what extent are those apps customized? A. Its varies. We adhere to a standard policy to limit customizations and review each request for customization to necessity\business value vs long term cost. (and continual upgrade cost). Q. Do you want to keep those customizations? A. We will actually be bringing over most of the customizations from the current system Q. Have you seen the ITSM 7 applications, and do you understand their basic function? A. My team has seen it in a limited fashion. At the kickoff meeting, BMC will provide a demo to all team members. Q. How mature is your ITIL initiative? A. To me, the ITIL initiative is relatively mature in that we've dedicated ourselves to implement processes, training and then tools - realziing that tools withou processes are relatively useless. Rick Cook-3 wrote: > > Ted, > > Generically, I can say that this is not a trivial upgrade. If you would > like more details, we first need some terms defined. > > * When you say upgrade "Remedy v6", does that mean just the Remedy AR > System, or are there ITSM applications currently installed? > * If there are, to what extent are those apps customized? > * Do you want to keep those customizations? > * Have you seen the ITSM 7 applications, and do you understand their > basic function? > * How mature is your ITIL initiative? > > > > Rick Cook > Cook Enterprises > 253-278-4112 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ted Takvorian > Sent: Saturday, March 17, 2007 10:03 AM > To: [email protected] > Subject: Advice on upgrading to Remedy Version 7 > > Hello, I am about to kickoff a project to upgrade Remedy V6 to V7. Before > doing so, I'm most interested in learning from others about their > experiences. Initially, I'm attempting to gain a better understanding of > : > > * How long did the entire upgrade take? (Months?) > * How large was the initiative to upgrade to Remedy V7? Was it a > stand-alone project or part of a larger ITIL-based initiative? > * Were processes to support the tool upgraded as well? > > My expectation is that Remedy V7 will enable us to enhance Incident > Management and implement some form of Problem Management. Of course, > Remedy > is just a tool and we have much to do regarding upgrading our processes > and > training our staff. > > Any advice is greatly appreciated. I also thank those who previously > posted > messages on this board regarding this topic. > > > Thanks and Regards, > > Ted Takvorian > Director - Program Management > (908) 423-5124 office > (908) 217-9961 cell > [EMAIL PROTECTED] > -- > View this message in context: > http://www.nabble.com/Advice-on-upgrading-to-Remedy-Version-7-tf3419792.html > #a9531236 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the > Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/Advice-on-upgrading-to-Remedy-Version-7-tf3419792.html#a9552562 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
