I can login with no problem and get the default home page, it is when I try to open any of the links on the application menu that I run into problems. This works with no problems when I launch from the machine with the Mid-Tier, I only have a problem when launching from a remote machine and then the logon prompt is to the Mid-Tier, not the application server. At this point I have restored the original server image and I will rebuild the system in a future attempt. A former admin had installed a few things that are likely the culprit.
Thanks, Andrew Baxter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes Sent: Monday, March 19, 2007 10:37 AM To: [email protected] Subject: Re: Mid-Tier 7 Upgrade problems Andrew, Quick question, when you say the page loads, does it take you to the login page? If so, then this is probably an issue with the Admin password specified in the Remedy Admin Tool (Server information -> Connection Settings) and the Admin password specified in the Mid-Tier configuration tool (AR Server Settings) being different. The password(s) specified here have to be the same otherwise no matter what credentials you specify on the login page it always throws an error back saying invalid password. Hope this helps. Saby --- "Baxter, Andrew" <[EMAIL PROTECTED]> wrote: > Everything works fine when launched from the server > where Mid-Tier is > installed and the WUT still works just fine. > > > > Thanks, > > Andrew Baxter > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Saturday, March 17, 2007 9:41 PM > To: [email protected] > Subject: Re: Mid-Tier 7 Upgrade problems > > > > ** > > Is the DB up? Sounds like a connection issue. > > > > Rick > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, > Andrew > Sent: Saturday, March 17, 2007 4:14 PM > To: [email protected] > Subject: Re: Mid-Tier 7 Upgrade problems > > ** > > Additionally, we are running an almost completely > out of the box Help > Desk 6. > > > > Thanks, > > Andrew Baxter > > > > From: Baxter, Andrew > Sent: Saturday, March 17, 2007 7:12 PM > To: [email protected] > Subject: Mid-Tier 7 Upgrade problems > > > > I have been attempting to upgrade my Mid-Tier to > version 7.0.1 Patch001 > today. This went fine in my test environment. > Everything installs, > and I can log in, but when I attempt to open Remedy > Support link most of > the screen loads and then I am prompted for my > windows credentials. No > matter what I type in it won't accept it and when I > cancel I get an > error "Unable to setup data connection, which is > keeping the application > from working correctly. (ARERR 9351)". > > > > Mid-Tier is Windows 2003 R2 using Tomcat, IIS6 and > Java SDK 1.5 Update > 11. > > Application is Windows 2003 R2, Version 7.0.1 > Patch001. > > Database is Windows 2003, SP1 with MS SQL 2000, SP4. > > > > This is all identical to my test environment which > is working fine. Any > help is greatly appreciated. > > > > Thank you, > > Andrew Baxter > > __20060125_______________________This posting was > submitted with HTML in > it___ > > __20060125_______________________This posting was > submitted with HTML in > it___ > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ ____________ We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. http://tv.yahoo.com/collections/265 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
