Hi All,
I have to admit that Axton is right.
The functionality suggested by David was tested by me in version 5.1.2
and worked OK. At that time ARS was in Peregrine's backyard. No ARS is
in BMC's backyard (I am not very sure about the meaning of 'backyard')
Now BMC decided to change everything.
The test shows that "it works"
ARACTProcess("PERFORM-ACTION-EXIT-APP", 1)
Process: PERFORM-ACTION-EXIT-APP
To "see if it really worked OK":
- log in as user with admin rights on Aradmin.exe
- from menu Tools open "Manage user licenses"
- in the window "Manage user licenses" identify the test user
In the first place there SHOULD be NO "test user"
The second issue comes from the fact that trying to release the "test
user" the message:
Admin released license too recently (ARERR 297)
is displayed.
My sincere apologies,
Daniel
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Sunday, March 18, 2007 6:03 AM
To: [email protected]
Subject: Re: Freeing licenses
Except that David's approach doesn't work. I tested it, have you? I
even went so far as to have a third party test it; they got the same
results I. I'm just trying to save you from spinning your wheels
needlessly; take it or leave it.
Go ahead and write the workflow in the manner David suggested and see if
it makes a difference.
Axton
On 3/17/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:
> Axton you just want to find out how smart you are.
>
> David J. Easter, Sr. Product Manager - BMC Software, suggested
> "PERFORM-ACTION-EXIT-APP" and, in my opinion, he is smarter than you.
> David's suggestion is simpler and releases a licenses immediately
> while yours is very complicated and cost to much.
>
> Daniel
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Sunday, March 18, 2007 12:15 AM
> To: [email protected]
> Subject: Re: Freeing licenses
>
> You could write a simple program to scan/release licenses using perl
> or java. If you wanted to get a little fancier, you could write the
> api to cross-reference mid-tier/servlet/web server sessions to
> arserver sessions, then drop the ones initiated from the web that no
> longer have a valid web/servlet session. Just an idea, and I am sure
> there are some details that would have to be ironed out. If you kept
> the api simple, you could call it on window close from an active link;
> this would do what the run process command (exit-app) is supposed to
do, but doesn't.
>
> I would also suggest you register with the bugzilla app I set up and
> register your votes against this defect, if you haven't already.
> Public involvement in this app is going to be the catalyst for BMCs
> involvement. I see 3 people from BMC registered now, just waiting at
> this point to see what they plan to do. http://arswiki.org/bugs
>
> Another option, you could pressure support to flag the issue as a
> defect, then wait on a fix.
>
> Axton Grams
>
> On 3/17/07, ARSList <[EMAIL PROTECTED]> wrote:
> > Axton,
> >
> > Can you suggest ways for me to set this auto-logout based on either
> > escalation or interval due to my organizations secure-web
> > timeout-disconnect? (This disconnect happens 20 minutes when there
> > is
>
> > no activity.) I am trying to not only make the floating license
> > time-out issues work, but satisfy my users as well.
> >
> > I appreciate all of your help - beyond my issues, but helping
> > everyone
>
> > else too!
> >
> > Nick Hromyak
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Friday, March 16, 2007 4:06 PM
> > To: [email protected]
> > Subject: Re: Freeing licenses
> >
> > It's probably not a problem with it firing before the browser
> > closes; but instead is a problem that the run process and
> > logoutservlet just flat out don't work a lot of the time
(6.3-7.0.1):
> >
> > http://arswiki.org/bugs/show_bug.cgi?id=10
> >
> > Axton Grams
> >
> > On 3/16/07, ARSList <[EMAIL PROTECTED]> wrote:
> > > Thank you for the tips, suggestions and Definition files.
> > >
> > > However...
> > >
> > > I have not been able to get this to work as an AL on Window Close
> > > through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch
20.
> > >
> > > I am using the Form Remedy Support, AL Run Process -
> > > PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you
> > > supplied and manually entered the Buttons and AL with a common
> > > form.
> > > Then I moved the AL to the above information duplicating the
> "Logout"
> > > button from the form in the Remedy Support. I confirmed the
> > > Logout Button AL in the Remedy Support form does the same Run
> > > Process - PERFORM-ACTION-EXIT-APP.
> > >
> > > I think the Mid-Tier / Internet Explorer (IE) does not provide the
> > > feedback in the Mid-Tier before the IE actually closes.
> > >
> > > I am beginning to think I should use the Interval AL. But I am
> > > not
> > sure
> > > what the Interval means? Could it (as I hope, but doubt) mean the
> > > interval when there is no activity by the user?
> > >
> > >
> > > Basically, if there is no activity by my user with the interval in
> > > 600 seconds, I want them to get logged out... right?
> > > (The trick)
> > > If there is activity (how do I monitor this) can I stop this
> interval?
> > >
> > > Perhaps I should use (the one I don't know anything about) are
> > > escalations?
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > > Sent: Tuesday, March 13, 2007 7:31 PM
> > > To: [email protected]
> > > Subject: Re: Freeing licenses
> > >
> > > Not if you explicitly end the session, it is supposed to be
> > > released
>
> > > immediately. Think of closing your user tool, that releases a
> > > floating license; why should the same not apply to the mid-tier.
> > > The logout servlet is supposed to do the same, but it doesn't some
> > > of the time.
> > >
> > > In all honesty, closing the browser should release the token, the
> > > same as the user tool does. It should just be built into the
> > > mid-tier. A lost session (i.e., logout or close browser) should
> > > release the license immediately (no exceptions), to stay true to
> > > the
>
> > > nature of the licenses as they are managed when using the user
tool.
>
> > > In all honesty, I think that until the mid-tier behaves in that
> > > way,
>
> > > it is defective.
> > >
> > > Axton Grams
> > >
> > > On 3/13/07, Rocky Rockwell <[EMAIL PROTECTED]> wrote:
> > > > The last I heard license assigned to a user will stay with the
> > > > user
> > > for
> > > > a minimum of 1 hour (configured in the admin tool). This is the
> > least
> > > > about of time you can set.
> > > >
> > > > *Rocky*
> > > >
> > > > Rocky Rockwell
> > > > eMA Team - Remedy Developer
> > > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> > > > Ph#1: 214-567-8874
> > > > Ph#2: 325-884-1263
> > > >
> > > >
> > > >
> > > > Wheeler, Dylan wrote:
> > > > > **
> > > > >
> > > > > Hi List,
> > > > > So I'm running into a problem with my licenses. We don't quite
> > have
> > > > > enough so I've been playing around trying to get the licenses
> > freed
> > > up
> > > > > when I can. I'm finding that the licenses on my server are
> > sticking
> > > no
> > > > > matter what though and I'm not sure what's keeping them there.
> > > > >
> > > > > If I open IE and login then click the logout button on the
> > > > > Home
> > Page
> > > > > it should release the license right? The license is still
> > > > > showing
> > as
> > > > > taken 15 minutes later in my admin tool.
> > > > >
> > > > > I created an AL and put in the PERFORM-ACTION-EXIT-APP
> > > > > command, execute on window close and left the run if open,
> > > > > permissions are
> > > set
> > > > > to public. Closing the Home Page in the user tool will close
> > > > > out
> > the
> > > > > application, but the license is still active. Closing the
> > > > > window
> > on
> > > > > the mid tier will leave the license active.
> > > > >
> > > > > Anyone run into this or have a clue what could be causing it?
> > > > > ARS/Mid Tier 6.3 Patch 21
> > > > > IIS on Windows 2003
> > > > >
> > > > > *-------------*
> > > > >
> > > > > *Dylan Wheeler*
> > > > > *Production Control Analyst Principal* *IT Operations* *Downey
> > > > > Savings & Loan Association, F.A. *
> > > > > *Email: [EMAIL PROTECTED]
> > > > > <mailto:[EMAIL PROTECTED]>
> > > > >
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