At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it.
Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 9:53 AM To: [email protected] Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > So if I understand this correctly, the Mid - Tier is the client for web > services. I do not have to have any forms available for use on the Mid Tier. > I would just create the web service and the call of that web service from the > external system would use the Mid Tier to pass data to the AR Server. Does > that sound about right? > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of Jarl Grøneng > Sent: Tuesday, March 20, 2007 9:04 AM > To: [email protected] > Subject: Re: Web Service Newbie > > Here is a drawing showing how all are linked togheter... > http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg > > -- > Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
