Here's a really good article for those of you wrestling with implementing CMDB according to ITIL:
http://www.itskeptic.org/node/25 Norm ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, March 20, 2007 1:58 PM To: [email protected] Subject: OT: ITIL ISO 20000 ** Thanks all.. have a great.. day.. if you have time.. http://www.dollarsandsense.org/archives/2000/0300collect.html http://www.crossroad.to/articles2/Reinventing3.htm On 3/20/07, patrick zandi <[EMAIL PROTECTED]> wrote: Thanks for all the info: I have come to the following conclusions. #1 This is stupid. a. here is one reason why ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. ""The code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements. "" -- b. Since when did I become accountable or auditable by a UN Standard. I thought I was in the US.. Sorry.. not interested. Who is going to audit me ? the UN ? some Private Company ? This is part of the Ecommerce Agenda by the Socialist Undercurrent of the U.N within the US. The Above is my personal opinions only and I am sure they are not of the Air Force. I conviced that someone has been sold a bill of goods. Deception is everywhere. On 3/20/07, Joran, Peter P, CTR, OSD-CIO < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: UNCLASSIFIED ITIL is not certifiable as application nor can an organization be ITIL certified. Individuals can be certified. ITIL is the process model for ISO20000 (an IT Service Standard), and as such an organization can be ISO20000 certified. The ISO20000 adds governance compliance controls and auditing, a process maturity requirement and managerial processes. ISO20K certification is a multi year project an expensive Endeavor not to mention difficult due to the amount of organizational change. Pete -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, March 20, 2007 12:07 PM To: [email protected] Subject: Re: Full Time Remedy Developer - ATLANTA GA ** ARSList folks.. This may not be the case .. but Based on this.. I have a short question:: How do you make a custom application ITIL compliant ? Wouldn't that take alot of programming, and cost to certify ? just wondering.. On 3/20/07, Lang, Karee < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Title: Sr. Remedy Developer Skills: 7 yrs of software application design & develop, 5 yrs Custom Remedy application develop & Admin, Current exp as Senior Remedy developer with Remedy 6 or 7 Job description: Responsibilities include: * Providing expert-level Remedy application design, development and support. * Working with other developers and project managers to explore technical alternatives, develop project plans, estimate levels of effort and execute SW development work. * Configuring and administering system settings for Production, Staging, Test and Development environments. * Assisting the Director of Operational Support Systems in architecting specifications for systems to meet business requirements. * Facilitating data validation and verification, preparing management reports, and assisting business users in data analysis Minimum Requirements: * Minimum of 7 years of software application design and development experience; * Minimum 5 years Custom Remedy application development and administration experience * Experience with configuring Remedy Mid Tier v6 or v7; * Experience with Remedy reporting and Crystal Reports; * Experience in Database Management Systems (SQL Server, Oracle) Preferred Requirements: * ITIL Foundations Certification * .ASP, .PHP experience If interested, please send resume to [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" -- Patrick Zandi -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
