I have gotten this error, because the Account under the logon properties didn't have permission to send through the MAPI account I was using in the Remedy Email Config. I changed the logon properties of the Email Engine to be an account that has permissions, generally I use the same account login as the MAPI account I have set up in Remedy Email Config, to the MAPI account you are attempting to use in Remedy.
HTH Theo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shanmugadas, Suresh Sent: Wednesday, March 21, 2007 2:56 PM To: [email protected] Subject: Email Engine Issue Hello All ARS 7.0.1 Patch 1 Win 2003 server Oracle 10g Email Engine 7.0.1 Java JDK 1.5.0_10 When I upgraded from ARS 6.3 to 7.0.1 I am running into the following errors with the email engine. When I tried to send an email, I get these errors Invalid class pointer. javax.mail.MessagingException: Invalid class pointer. at com.remedy.mail.mapi.MAPINative.createMessage(Native Method) at com.remedy.mail.mapi.MAPIMessage.createNative(MAPIMessage.java:240) at com.remedy.mail.mapi.MAPITransport.createNativeMessage(MAPITransport.java:120) at com.remedy.mail.mapi.MAPITransport.sendMessage(MAPITransport.java:60) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:359) at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Has anyone seen this before, earlier I had the unable to login to MAPI ,error which I resolved it by running the Email Engine service as a domain account. Any Help would be appreciated. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 12:07 PM To: [email protected] Subject: Re: Netcool 7.1 + ARS 7.0.1 ? We have portmapper, and fixed TCP. Netcool is using the AR_TCP_PORT setting, just to rule out portmapper weirdness.... Netcool logs show sucessful connection, but it shows the same message when we put in a bogus server name. We've opened a netcool ticket... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/30/2007 12:42 PM Please respond to [email protected] To [email protected] cc Subject Re: Netcool 7.1 + ARS 7.0.1 ? Dumb question: Do your ar server running with tcp port? What does the netcool logs say? -- Jarl On 1/30/07, Tony Worthington <[EMAIL PROTECTED]> wrote: > Has anyone had any success using the linux Netcool 7.1 v5.1 adapter > against an ARS 7.0.1 server? > > We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API > and user logging, and there are no connection attempts from netcool. > > I won't go into specifics as this will quickly drift to a netcool > discussion, but if someone with a working setup could contact me off list > I'd appreciate it. > > Thanks, > Tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time > without any further consent. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
