Hi Guillaume; I am unclear why support would have told you that - perhaps the question you asked was phrased in such a way that they thought you wanted to download Hummingbird without AR System? In any case, BMC Remedy AR System customers should not go to Hummingbird to obtain the SearchServer. If you go to the download site and select AR System Server version 7.0.01, one of the selectable items for download on the next screen will be "Full Text Search". I just went onto the support site and confirmed this myself. The release notes contain the needed information on how to install FTS (Hummingbird) on page 54. http://documents.bmc.com/supportu/documents/75/41/67541/67541.pdf The serial number is, in fact, printed in the release notes on page 55 for Windows and page 57 for Unix. Therefore you do not have to go to Hummingbird to download the Search Server nor to license it. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, March 21, 2007 2:50 PM To: [email protected] Subject: Re: Hummingbird SearchServer download - where? ** David, what if you don't have the ARS installation CDs? If I download ARS 7.0.1 from BMC support, does the server installer include the SearchServer? I had also submitted a ticket to support, and this is support's reply, which again contradicts yours IMHO: You will need to install the hummingbird before you install the FTS. You will also need to license the Hummingbird through the vendor (http://www.hummingbird.com/support/dkm/registration.html) <http://www.hummingbird.com/support/dkm/registration.html)> The hummingbird has their package with their installer. Please, call hummingbird customer support and tell them what you are trying to do. They will provide you all the necessary information about hummingbird including the installation. It seems to me all this should be clearly documented in the 7.0 Configuration guide Guillaume ________________________________ From: Easter, David Sent: Wed 03/21/07 4:27 PM To: [email protected] Subject: Re: Hummingbird SearchServer download - where? ** If you think of the physical box that AR System comes in, the Hummingbird Search Server is its own CD. However, it does come in every box of AR System. > -No search engine product files are included in the AR System installation. That is correct - the SearchServer has its own installation executable. However, that installation CD comes with AR System. > -A global key is provided to install the search engine; however the Full Text Search product must still be licensed to activate the functionality. That is also correct. There is a global key for Hummingbird to activate the SearchServer itself. There is a separate license key for AR System to activate Full Text Search - which is a function within AR System that uses the Hummingbird Search Server. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, March 21, 2007 1:15 PM To: [email protected] Subject: Re: Hummingbird SearchServer download - where? ** Thank your for your reply David. However your reply raises more questions. In page 7 of the presentation "Understanding Full Text Search in BMC Remedy AR System v7", done by Bob Poulos from BMC during BUW 2006, it is clearly stated this, which contradicts your statement: Hummingbird SearchServer is installed as a separate product using the vendor's installation. -No search engine product files are included in the AR System installation. -A global key is provided to install the search engine; however the Full Text Search product must still be licensed to activate the functionality. ________________________________ From: Easter, David Sent: Wed 03/21/07 2:35 PM To: [email protected] Subject: Re: Hummingbird SearchServer download - where? ** Hi Guillaume, The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01 comes with AR System. Therefore, when you download AR System from the BMC website, you get the Hummingbird SearchServer. You would not go to the Hummingbird web site. Licensing of FTS is purchased separately from AR System itself, but the code comes with every AR System. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, March 21, 2007 12:17 PM To: [email protected] Subject: Hummingbird SearchServer download - where? ** Hello List, Where do I download the Hummingbird SearchServer 5.4 installer that would be used for a Remedy FTS? from the BMC website or from the hummingbird web site? Thanks, Guillaume __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
