UNCLASSIFIED Something else to keep in mind
Where are User created Macros or Reports saved? If users saved to the previous C:\Program Folder\Remedy\HOME, the default install path - that folder may be deleted during the uninstall. The data on the C:\ is not routinely backed up. Deleting the HOME folder, deletes the only copy of those files. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, March 22, 2007 5:24 PM To: [email protected] Subject: Re: 6.3 User Tool on Shared Machines ** Thanks, Ryan. That's a good point. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M (N-ISS) Sent: Thursday, March 22, 2007 3:58 PM To: [email protected] Subject: Re: 6.3 User Tool on Shared Machines Norm, It's also important to first have your script deinstall the 5.1.2 client before having SMS push the 6.3 user tool. Otherwise both versions will show in program files. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, March 22, 2007 1:04 PM To: [email protected] Subject: Re: 6.3 User Tool on Shared Machines You specify in the silent install .iss file where you want the Home directory. You can have separate .iss files for shared and non-shared machines. For ease of support you might want to define all machines to use the same directory structure. We decided here that for all machines the Home directory was to be at the location "C:\Program Files\Remedy\Home" whether it was a shared machine or not. Fred _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, March 22, 2007 1:36 PM To: [email protected] Subject: 6.3 User Tool on Shared Machines ** Hello everyone: I'm wrestling with how best to push the 6.3 User tool across my enterprise. We have literally hundreds of users, so we're thinking of doing an automated push via SMS to replace the existing 5.1.2 client with the 6.3 client. I have the whitepaper that describes setting up a silent install of the client, which looks good, but what concerns me is it looks like on Windows it wants to create the home directory to the following location: C:\Documents and Settings\rho\Application Data\<user_ID>\AR System\Home Where <user_ID> is the user currently logged on. That's fine and good for machines with single users, but I'm concerned about machines with many users. For example, we have several Help Desks where the analysts do not have designated machines-they rotate from machine to machine. Moreover, in the 24 hour shops, the day crew guy logs off and the mid crew guy takes his place and logs on to the same shared workstation. This installer looks like it wants to create the Home directory in one user's folder space, which might be fine for the person who installs the client, but what about the guy who comes after him and tries to use Remedy? Won't it try to use the Home directory in the first guy's folder structure? Thanks, Norm __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
