Pedro,

 

Methodology of how you moved the system aside, here's something you can use
to see what's happening:

 

Open your armonitor.cfg file and look for the line that calls arserver.exe

Add a "-t" flag, something like this: "C:\Program Files\AR
System\ars701\arserver.exe" -i -t "C:\Program Files\AR System\ars701" -l
"C:\Program Files\Common Files\AR System\Licenses\ars701" -m

 

That will create a startup log (filename should be: arstartup_<pid>.log).
It writes out to c:\windows\system32 (on windows. in UNIX it should write
out to the directory you started Remedy from).

 

You can watch the log to see what exactly the server is doing when it starts
up.  

 

NOTE: This only works on ARS 7.x!!!  

 

Good luck,

 

Matt R.

 

  _____  

From: Pedro Cardoso [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 23, 2007 4:19 PM
To: [email protected]
Subject: The Server process terminated.

 

** 

Hi!

 

I have a problem and I want to know what you think or your kind advice
about.

 

I run a new install over

 

O.S. Win Std 2003

MS SQL 2000

ARS 6.3 Alone

 

to migrate to 7, instead of run a update install I run a new install to just
restore the backup.

 

But in the same server I have another ARS v.7 with ServiceDesk.

 

I change dboOwner and the service go up fine and I can query on
Queryanalizer with ARAdmin

 

arerror.log no show nothing but armonitor.log show the follow.

 

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007     Attempting to terminate the server process
"c:\program files\ar system\ariane\arsvcdsp.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007     Attempting to terminate the server process
"c:\program files\ar system\ariane\arplugin.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007     AR Monitor stopped.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007     AR Monitor version 6.03.00 started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007     AR Monitor started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007     Pausing for max 900 seconds or until server up.

Fri Mar 23 15:16:54 2007   (ARNOTE 0)

Fri Mar 23 15:16:54 2007     The Server process terminated.

 

The Server process keep up for a few seconds and them died.

What I doing wrong?

 

Thanks.

 

Pedro Cardoso R.

Mexico

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