Remedy API talks to the Remedy server, therefore, a Remedy login is needed.
On 3/27/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
** Hi Everyone, Sorry for what probably seems like a simplistic question but I couldn't find a definitive answer in the manual. We have a consultant in that is writing an API program to in theory create Help Tickets from one of our other systems. No problem, know this can be done. Question is ... what kind of login does the program need. Does API go directly to the database (oracle in this case) or in theory is it logging into the user tool? Appreciate your help ... of course everyone needs to know now! Thanks, Susan Server: ARS 5.1.2 Patch 1428 (moving to v7.0.1 P1) OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 (moving to 10g) User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 __20060125_______________________This posting was submitted with HTML in it___
-- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
