Hi all!
Using ITSM 6.0, what do you think is the best way to manage duplicated
problems? Let's say two different support staff find out a problem and
creates a problem register into Help Desk form (same CTI). ITSM 6.0
doesn't prevent this.
Unlike duplicated incidentes (where we can mark one as duplicate of the
other), for problems we don't have the "Mark as duplicate". Do you think
is enough to simply related them (under Related Items page)?
Other suggestions?
Thanks in advanced!
Rafael Bertolini
--
* Rafael Bertolini *
System Analyst
Ícaro Technologies
http://www.icaro.com.br *Work:* +55 19 3731 8308
*E-mail:* [EMAIL PROTECTED]
*Fax:* +55 19 3731 8304
/
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