In mid-tier 7, you have the option to specify a single user for which
to log in the mid-tier config settings page. If you are
troubleshooting something for a single user, this can be helpful. If
not, the regular remedy logs will tell you everything they do for a
regular client.
Axton Grams
On 3/29/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
For those of you using Mid-Tier 7x...
Do the logs show any sort of connection ID to tie the entries together?
In Mid-Tier 5 the logs were formatted similar to the other Remedy logs.
You had an ID number that would tie multiple log entries together.
(formatted to show individual entries)
<ARTID~218> <Session> <2007-01-06 01:24:53,783>
<com.remedy.arsys.session.Login.initWebService(DashOB3391:225)>
<DEBUG> <Fetching SessionData object from session ... >
<ARTID~218> <Session> <2007-01-06 01:24:53,783>
<com.remedy.arsys.session.Login.initWebService(DashOB3391:253)>
<DEBUG> <Create new SessionData Object>
I didn't use the 6.0 Mid-Tier so I can't say what they were like.
In the 6.3 logs there is no ID so you can't tie the entries together.
Mar 29, 2007 9:12:34 AM com.remedy.arsys.support.Log warning
WARNING: Reaping cache Group maps for permissions change on server
Mar 29, 2007 9:12:34 AM com.remedy.arsys.support.Log warning
WARNING: Reaping cache Role maps for permissions change on server
Mar 29, 2007 9:12:37 AM com.remedy.arsys.support.Log fine
FINE: ConfigServer - post /arsys/servlet/ConfigServlet?action=log
Mar 28, 2007 9:14:27 PM com.remedy.arsys.support.Log log
FINE: Authentication exception
MessageType: 2
MessageNum: 623
MessageText: Authentication failed
AppendedText:
at com.remedy.arsys.api.Proxy.ARVerifyUser(Native Method)
Thanks
Fred
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