I have noticed the same thing. I had forgot about the Prefix view until recently (one of those things you see every day but just don't really pay attention to). My coworker was using it on a 6.3 sever (and admin tool) and I thought I would try it out on our 7.0.01 p1 server (admin 7.0.01 no patch). I just figured I was missing something when I saw one AL under HPD > HPD > Active Links on an ITSM 6 server and went back to the Object view. I'll updated to patch 001 for my admin too and try again.
The 7 server does not have a Search DB setup and the 6.3 one does. Would that make a difference? ARS 7.0.01 p001 ITSM 6.0 CMDB 1.1 P3 Servers 2003 DB MS SQL 2000 SP4 ARS 6.03.00 p021 No out of the box apps Servers 2003 DB MS SQL 2000 SP4 Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Thursday, March 29, 2007 8:29 AM To: [email protected] Subject: Re: Remedy Administrator / Prefix view tab ** Yes. If I created ABC:MNO:alXYZ, it would look something like: Servers - rem - ABC - MNO - Filters - Active Links - Forms - remdev ... except there is nothing in the Filters/Active Links/Forms subsections. I can locate the objects if I look in the object view, but they don't show up in prefix, which renders useless a could-be-really-useful feature. I hope this makes sense. Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, March 29, 2007 9:07 AM To: [email protected] Subject: Re: Remedy Administrator / Prefix view tab ** Are you using a prefix of ABC? Fred _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Thursday, March 29, 2007 9:27 AM To: [email protected] Subject: Remedy Administrator / Prefix view tab ** Listers, BMC Remedy Administrator Version 7.0.00 Patch 002 Jul 21 2006 19:18:09 The Prefix view does not work like I think it should. If I have Active Link ABC:MNO:alXYZ, I should see an Active Link called alXYZ in a folder called MNO inside another folder called ABC. Instead, I see the folders, icons for active links, forms, and filters, but I don't see any objects to select in the (Select an object type) pane. Is this an "undocumented feature" or am I not using it right? Thanks! Michael Durrant IT Systems Integration Analyst Division of Information Technology Idaho Department of Health and Welfare Email: [EMAIL PROTECTED] Share what you know. Learn what you don't. ---------------------------------------------------------- Computer problems? Please call the IT Help Desk at 800-399-3503 or email [EMAIL PROTECTED] Please do not send requests for assistance directly to me as I may not be able to respond immediately. __20060125_______________________This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
