Thanks for the email Chad.
Destination server doesn't have any workflow which stops the deletion of
the record. We are getting in touch with BMC on this.
I believe having set the SLA:Measurement form mapping to Data Only is
the crux of the problem. The error message that was provided was for
the ticket I was testing. Here, as the target server had Master Flag set
to No, because of Data Only mapping.
Just digested the information provided in the cool tech tips related to
"SLAs in a Distributed Server Environment" >> It deals with the similar
situation that we are in. I think the solution is to set SLA:Measurement
mapping to Independent Copy. Need to confirm once with BMC before we
move ahead.
Thank you once again.
Thanks & Regards,
Phani.
Voip: +44 20718 25413
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chad M Whilding
Sent: Wednesday, March 28, 2007 10:58 PM
To: [email protected]
Subject: Re: DSO --> Distrib Delete is failing
Phani,
Check filter logging on the destination end. If it was truly and
Independent Copy, then I am not sure the first set of errors is for this
ticket.
Make sure there isn't a filter preventing the delete. If you are
looking at logs on the source, then you won't see what is happening on
the destination.
Regards,
Chad Whilding
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"HonnourPrahallad
achar, PhaniRaja"
<phaniraja.honnou
To
[EMAIL PROTECTED] [email protected]
OGICACMG.COM>
cc
Sent by: "Action
Request System
Subject
discussion DSO --> Distrib Delete is
failing
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
03/27/2007 04:09
AM
Please respond to
[EMAIL PROTECTED]
RG
**
Hi Listers,
We have a issue with the DSO on the SLA:Measurement form. When the SLA
is deleted on our Source server, the DistribDelete is not working
correctly ( as it is not deleting corresponding record at the
destination server).
DSO Setup:
1. DSO is configured to Archive the Data ( no chain relation ship) 2.
HelpDesk Mapping : Independent Copy 3. SLA:Measurement mapping : Data
Only
Checked the log files & it says:
DSO Logs says:
<DIST> Cannot update this entry -- this distributed entry is not the
master copy (ARERR 376) <DIST> Cannot update this entry -- this
distributed entry is not the master copy (ARERR 376)
DSO's SLA pool log says(for the delete action) :
<DIST> * Failure during delete attempt
<DIST> --> To stage: 7 (of 8) Return Code: 2 CANCEL
The failure is happening only for the DistribDelete Filter actions.
Point to be noted, DSO transfer happened successfully.
<DIST> Processing item number 1 (Fri Mar 23 2007 11:25:15.3200)
<DIST> Pending type -- 1
<DIST> Source Form -- SLA:Measurement
<DIST> Source ID -- 000000002001785
<DIST> Pending Other --
<DIST> -m SLA:Measurement -s SLA:Measurement -x in-remedyams-03
-p
SLA
<DIST> Get source structure
<DIST> Using EXISTING cache definition for SLA:Measurement
(in-remedyams-02)
<DIST> Have source structure details, get entry
<DIST> Have entry details, get mapping
<DIST> Filter-specified mapping -- SLA:Measurement
<DIST> Filter-specified to form -- SLA:Measurement
<DIST> Filter-specified to server -- in-remedyams-03
<DIST> Mapping name -- SLA:Measurement
<DIST> Target form -- SLA:Measurement
<DIST> Target server -- in-remedyams-03
<DIST> Get target structure
<DIST> Using EXISTING cache definition for SLA:Measurement
(in-remedyams-03)
<DIST> Perform mapping
<DIST> Transfer successfully completed. New/overwritten entry
000000002001785
<DIST> Mapping completed
<DIST> --> To stage: 8 (of 8) Return Code: 0 DONE
Wondering when DSO stage 7 of 8 can happen for DSO Transfer, why not for
DSO Delete when Mapping, Form are similar for both the action??
ARS Environment:
=============
ARS 5.1.2
Windows 2000 Server
ITSM 5.5
Any help, comments are much appreciated.
Thanks & Regards,
Phani.
Voip: +44 20718 25413
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