Just check out which fields are indexed with the unique flag set, and
ensure that you are not trying to add a value that already exists for
that field.
Example:
I have created two character fields with first name and last name, and
set unique flag set for last name so that when we saved duplicate data
with same last name then it will generate an error message ARERR[382]
because last name has a unique flag set.
Please do check for the unique index is required for the fields. If
possible try to customize with minimum index to the fields.
Regards,
Archana
--
www.vyomlabs.com
Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy
Siti Hawa Bee SHAIK FARID wrote:
My Dear Listers,
I really need your expert advise to resolve this issue.
When I created a case and saved it, I was hit with this error msg "
ARERR[382] The value for this entry violate a unique index that has been
defined for this form.
I had done the SQL, filter, DB and active link logging but I dun see that
error msg in the logs and I still do not know where the error msg comes from
and what is it checking on that refrain me from submitted a case.
I had initially deleted the cases from HPD:Helpdesk and when re-importing
hit the error msg.
Now when I tried to create just a simple new case and submit, I also hit the
same error message.
Because I need to reimport again, I had deleted helpdesk records from table
T369, B369 and H369.
I would appreciate if anyone of you out there can come to my rescue. Please
render your help.
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