Henry,
 
I already found that KB. But that only describes the way it should work.
I still have the problem that user who access my ARS application from a 
timezone like "+5,5" see the same timestamp (e.g. 'modified time') in the 
result list and the detail view with 1 hour difference.
 
BMC support (IssueID:ISS03006251) seems not very eager to validate or fix this 
problem...
 
Jörg

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Douglas, Henry
Sent: Friday, March 30, 2007 3:20 PM
To: [email protected]
Subject: Re: Strange date behavior in SSO environment


** 

Just so happen to be looking into that same issue. Here's the KB# from BMC 
24869. 

 

Hope this helps.

Henry Douglas 

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Steinigans-Hillemann, Joerg
Sent: Thursday, March 29, 2007 1:58 AM
To: [email protected]
Subject: Re: Strange date behavior in SSO environment

 

Hi List,

 

since there was no answer to my question, can I assume that no one else has 
this problem within a SSO environment?

 

Best regards,

Joerg

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Steinigans-Hillemann, Joerg
Sent: Friday, March 23, 2007 9:24 AM
To: [email protected]
Subject: Strange date behavior in SSO environment

** 

Hi List,

 

has anyone else seen the following behavior (Mid-Tier 6.3 Patch 14)? Support 
told me that problem would be solved with patch 20, but it isn't solved.

 

The problem with SSO is, that the timezone of the local computer cannot be 
determined. So the entry in the User-Preferences Form is always used. 

 

The scenario is:

The entry in the User-Preferences Form is set to e.g. "Europe/London"

The local windows timezone configuration is set to something uneven (no full 
hour), e.g. "GMT +6:30 Rangun" or "GMT +5:30" or ...

Now open any Form and do a query.

 

The result is, that there is a 1 hour difference between a date field in the 
result list and the same field in the detail view.

 

The SSO behavior can be simulated by disabling the timezone detemination in the 
login.jsp and the login_common.jsp.

( In the login.jsp delete the line   <input type="hidden" name="timezone" 
value=""> )

( In the login_common.jsp comment out the line   
this.document.loginForm.timezone.value=getTimezone(); )

  

Mit freundlichen Grüßen / Best regards
Jörg Steinigans-Hillemann 
KEYMILE GmbH

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