** Thanks Shaik, I figured out that the Email Server IP address was incorrect and I changed it in the config form and restarted the email engine and it started working.
Shamhoon Zenath Jaffaree Remedy Application Architect Tel. 609-520-5890 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: Tuesday, April 03, 2007 2:19 AM To: [email protected] Subject: Re: Email Authentication failure error ARS 7.0.1 Hi Shamhoon, I'm not an expert but i just would like to share with you what i had done. I ever encountered this error message before. I had checked the configuration in AR System Email mailbox Configuration. 1) Ensure status is enabled, password for the mailbox, IP address, Email server type(SMTP) and server port(25) are all correct 2) As my AREmail installation i had installed it with a blank application password, so i had also verified in the connection setting in admin tools. Goto Server Information -> Connection setting and ensure the Application Service Password is blank as well. 3) Restart AR Email engine 4) Test send by submitting a case in remedy and once saved verify if it went to the email messages form. 5) You can also try to start the aremail from C:\Program files/Ar System/AREmail and click EmailStart.bat to check any messages. GooD Luck. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Tuesday, April 03, 2007 02:41 To: [email protected] Subject: Email Authentication failure error ARS 7.0.1 ** Hi, Has anyone come across the following error for the AREmail, I tried to reset the Email Server password on the Email Configuration form but still having this issue ARS 7.0.1 Oracle 10G RedHat Linux 4.0 IBM J2RE 1.5 535 5.7.0 authentication failed Apr 2, 2007 11:35:53 AM javax.mail.Service connect SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:264) at com.remedy.arsys.emaildaemon.SenderModule.openTransport(SenderModule.jav a:388) at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:185) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:799) Apr 2, 2007 11:35:53 AM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1398) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:489) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java: 359) at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:799) Thanks Shamhoon Zenath Jaffaree __20060125_______________________This posting was submitted with HTML in it___ UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
