Everyone, thank you for the replies. I had actually downloaded the add-on recently when I got all the 7.0.2 files but have not had a chance to install yet since I still need to get my apps patched. I am also a bit worried now after Christopher's comments about issues affecting Change Tasking after that add-on is installed. After checking the Install Guide and User Guide I am a bit surprised at the level of admin activity involved in installing the add-on. It is certainly not as simple as running setup.exe and requires changes to several forms. I wonder how this will affect future upgrades. Also, why did they not make it available for Problem Management as well. You would think it would have been trivial to install to both IM and PM. Why can't all ITSM apps (IM/PM/CM) share the same tasking system ? Based on some of the comments, I am still a bit confused. Does this add-on now bring the tasking system in IM on par with the one in CM ? Does it have all the features ? Someone said that you couldn't relate tasks to Incidents but isn't that the whole point ? The documentation seems to indicate that you can. Rgds,
Christian H. Rom Schlumberger - Service Desk Engineering _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
