Thanks, David, I am using the 7.01 patch 1 user tool.
Now something I maybe should have said in the initial email. I used the Migrator tool to move the form and data. We bought the tool in part to help us move our system (including Asset Management) to our new platform. But now that we have it I learn that we aren't supposed to use it on CMDB or any of the ITSM forms. Maybe I should have known that before be bought it, but I didn't. I wanted to see what would happen if we went ahead and used it. I'll take this error message as a warning not to try it. It does seem like a good tool despite this major drawback, so I'm not sorry we bought it, but this is a big disappointment. Dwayne Martin ---- Original message ---- >Date: Tue, 3 Apr 2007 22:52:34 +0100 >From: David Sanders <[EMAIL PROTECTED]> >Subject: Re: ARERR [102] on display of AST:ComputerSystem record >To: [email protected] > >Hi Dwayne > >Are you using the 6.3 user tool to access a version 7 server? I think you >will find that this error will go away if you use the correct version user >tool. > >I'm not sure what causes this error, but I have seen it when I use the wrong >user tool version my mistake. > >HTH > >David Sanders >Remedy Solution Architect >Enterprise Service Suite @ Work >========================== >ARS List Award Winner 2005 >Best 3rd party Remedy Application > >tel +44 1494 468980 >mobile +44 7710 377761 >email [EMAIL PROTECTED] > >web http://www.westoverconsulting.co.uk > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, April 03, 2007 10:03 PM >To: [email protected] >Subject: ARERR [102] on display of AST:ComputerSystem record > >Hello Everyone, > >We have a customumized HelpDesk system plus the Asset >Management module. We have copied the "Computing System" form >(AST:ComputerSystem) and its data from our old platform (ARS >6.3, HPUX-11 server) to the new (ARS 7.01, Linux server). To >display records we open "Manage Asset Information", pick Type >of "Computer System" and click "Search". This opens the >Computer System form. If we click "Search" again it displays >a list of records. > >In the new system, when we go from one record to another we >get a message that says, "ARERR [102] Name parameter (or name >field in a parameter) is empty." There are no errors in either >the Active Link or Filter logs. A search of the BMC Knowledge >Base didn't turn up any entries. The "Name" field has been >renamed to "ESN" in both the old system and the new, but we >don't get the error in the old system. > >Any idea what this message means? > >Dwayne Martin >Computing Support >James Madison University > >____________________________________________________________________________ >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
