Also have them check the "sticky" timeout setting of the Load Balancer (the length of time the LB maintains a list of who goes to which server). It almost sounds like they are timing out in the LB and it is having to determine which server they go to again. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, April 04, 2007 12:06 PM To: [email protected] Subject: Re: Load Balancing Issues ** Frank, the first thing I would check is the network routing and the authentication settings on the load balancer. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, April 04, 2007 9:04 AM To: [email protected] Subject: Load Balancing Issues ** I am posting this for another client so I do not have complete details but am hoping somebody may have thoughts on the issue ... Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group) Issue: Log in through the User tool and hit the load balancer. Load balancer quick passes them off to 1 of 3 ARS servers. No problem. If user remains IDLE for about 10 minutes and then tries to do anything they must wait about 35 to 40 seconds to get a response from ARS. The developers on the ARS side have captured server side log files and confirm that the delay is not on the ARS side. It takes 35-40 seconds for anything to hit ARS and when it does it completes immediately. Any thoughts are appreciated. -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
