Andrew,

 

We do have a single forest and bought the federations product so we fit in
there. When you say we should be able to use the UPN, that would the UPN for
the IdM domain right (we have a domain solely for IdM resources, i.e.
ABC.mil)? This would technically work but really doesn't provide much value
since email address formatted login names will not be valid email address
(there isn't going to be an email server for ABC.mil). I was hoping to use
the email address provided by their employer (@af.mil, @dhs.gov,
@employer.com, etc). Am I missing something that would allow this in AD?

 

Thanks,

Jason

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew
Sent: Friday, April 06, 2007 11:47 AM
To: [email protected]
Subject: Re: Using email address for login name

 

** 

If you are using a single forest or have federation to all of your target
forests, you should be able to use the UPN and then there will be no need
for any additional configuration if you are using the IdM product to
populate the users.

 

Thanks,

Andrew Baxter

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 2:37 PM
To: [email protected]
Subject: Re: Using email address for login name

 

** 

Most likely it will be integrated with BMC Identity Management (AD for the
directory) sometime in the future. We are also in charge of the IdM app too
so we are still making up those conventions as well. The Remedy system is a
for a large DoD organization that has a large number of contractors. IdM
will have more users then just Remedy users and it will consist of
contractors and users from multiple federal agencies. I am leaning toward
using email address for IdM too.

 

However in typing this reply and thinking more about the IdM requirements I
realized that AD is not going to work with a username with a foreign domain
in it. Say our domain is ABC.mil. We will not be able to have a username of
[EMAIL PROTECTED] because AD will tack @ABC.mil to the end making it
[EMAIL PROTECTED]@ABC.mil.

 

Looks like my idea may have just went out the window.

 

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 06, 2007 10:23 AM
To: [email protected]
Subject: Re: Using email address for login name

 

** 

Jason,

 

At some point will you have a centralized authentication, such as LDAP?  If
so, would you want to use the email address as the network login?  

 

On the other hand, if this application will be exposed to the internet
whereby people from many companies can login, then email addresses should
work well.  This is how many (most?) web sites authenticate users, by their
email address.

 

Stephen

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, April 06, 2007 1:14 PM
To: [email protected]
Subject: Using email address for login name

** 

Is anybody using email addresses for login names with ARS 7.x, Approval
Server 7.x and ITSM 6. We do not have a good central directory for
authentication and no naming conventions to follow so we get to make up the
standard for Remedy. Since the login name field in the User form has been
expanded from 30 to 254 characters it seems like it is pretty feasible. I am
thinking this would be especially helpful in diary fields when a person
doesn't recognize the user they could easily email them.

 

Has anybody experienced any issues or can think of any trouble with doing
this? Maybe with one of the apps (HPD, CHG, AST, CMBD)?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

 

 

 

 

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