Check the Server name in the Midtier Remedy Config Tool->AR Server Setting.
Add this server to the list. If this doesn't work, Check the User Preferences in the User tool in Home Page Tab. Jaspal > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Holly Waterman > Sent: Tuesday, March 13, 2007 8:52 AM > To: [email protected] > Subject: Re: Mid-tier error-ARERR [9280] > > I thas been almost a year since you posted this question, and > since I'm seeing a similar error, I wonder if/how you ever > solved this problem. > > Error: > > The following error(s) occurred while trying to process your request: > ARERR [9280] > Server not present in the configured servers list - <server name> > > I have users using both Mac and Windows machines to access > Remedy via the web. just *ONE* user gets this error on > Netscape, and I'm at a loss... I can't seem to get a work > log of it (Can't get to the config page on his machine, > either), so I know that Rem Support will be no help. I find > nothing helpful, at all, in the BMC KB's... nothing else in > this list that pertains. > > We run Unix/Solaris, ARS 6.3, Midtier 6.3. > > I keep thinking this is about Netscape on his machine... or a > firewall, or mal-formed cookies. he's cleared cookies. He > has the remedy url set as his home page, but I can't isolate > that as the issue. > > He can log in on his other machine, using same url. He can > log on to another machine on the same subnet. I cannot login > on his problem machine, either. > > He's on Netscape 7.2, which is the required version for compatability. > > Did you ever find an answer? Thanks, in advance! > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
