Dear Pedro,
I was off the list for a while Did you get this issue
fixed?? If not send me the logs off the list and we will try to debug the
issue...
Regards,
Roney Samuel Varghese
On 3/29/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote:
** I run patch 2 for CMDB 2.0.1 and now the arerror.log shows:
Thu Mar 29 12:39:47 2007 390600 : Error encountered while
initializing(Initialization routine) the shared library (ARERR 9755)
Thu Mar 29 12:39:47 2007 bmc.cmdb.cmdbEngine
Thu Mar 29 12:39:47 2007 390600 : Authentication failed (ARERR 623)
Any idea?
PCr
On 3/26/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote:
>
> Tony, as I said in my first email the ar.cfg lines and the file and path
> exist.
> and I already restart the service twice.
>
> PCr
>
>
>
> On 3/26/07, Tony Worthington <[EMAIL PROTECTED] > wrote:
> >
> > Your cmdbsvr20.dll should be installed in the following path (or where
> > you
> > installed to)
> >
> > \Program Files\AR System Applications\<server>\BMC Atrium
> > CMDB\server\bin
> >
> > The location is referenced in ar.cfg:
> >
> > CMDB-Install-Directory: e:\Program Files\AR System
> > Applications\server\BMC
> > Atrium CMDB
> > Load-Shared-Library: cmdbsvr20.dll
> > Load-Shared-Library-Path: e:\Program Files\AR System
> > Applications\server\BMC Atrium CMDB\server\bin
> > Plugin: "e:\Program Files\AR System Applications\server\BMC Atrium
> > CMDB\server\bin\libcmdbconsolefilterapi20.dll"
> > etc.
> >
> > All of this should have been taken care of by the installer.
> >
> > hth
> >
> > tony
> >
> > --
> > Tony Worthington
> > [EMAIL PROTECTED]
> > 262-703-5911
> >
> >
> >
> > Pedro Cardoso <[EMAIL PROTECTED] >
> > Sent by: "Action Request System discussion list(ARSList)"
> > <[email protected]>
> > 03/26/2007 11:30 AM
> > Please respond to
> > [email protected]
> >
> >
> > To
> > [email protected]
> > cc
> >
> > Subject
> > Re: cmdbsvr20.dll: The specified module could not be found.
> >
> >
> >
> >
> >
> >
> > **
> > Roney:
> >
> > I dont create any new class, so I dont have pending Records:
> >
> > 1) dont apply
> > 2) both process are running
> > 4) the library are specified in the ar.cfg with the correct path
> >
> > but when I start the Server I got this error:
> >
> > Fri Mar 23 11:22:13 2007 390600 : Error encountered while loading the
> > shared library (ARERR 9750)
> > Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could
> > not
> > be found.
> >
> > Anyway do you suggest I enable the logging?
> >
> > Pedro
> >
> >
> >
> >
> >
> > On 3/24/07, Roney Samuel Varghese < [EMAIL PROTECTED]> wrote:
> > ** Dear Cardoso,
> >
> > 1. Click on the Change Pending record in the Class Manager and click
> > on
> > the View Log button. If there was an error in synching the class, the
> > status will say Error and give an error message. If the status is
> > "Pending", it either means the arcmdbd process never issued the
> > CMDBSyncMetaData API call, or the process is still happening within
> > the
> > CMDB API.
> >
> > 2. Check if the arcmdbd server process is running, and if the
> > dispatcher
> > (arsvcdsp) server process are running on the server. If not, verify
> > both
> > are listed in the armontor.cfg/conf file. This server process is
> > responsible for telling the CMDB to build the class.
> >
> > 3. Enable arcmdbd logging by adding CMDB-Debug: T and
> > CMDB-Debug-Level: 5
> > to the ar.cfg /conf file and restart the AR Server. If no log file is
> > generated, comment out the line from armonitor.cfg/conf file and run
> > that
> > line from the console to verify the arcmdbd is running properly.
> >
> > 4. Verify the shared libraries for CMDB 2.0 are specified in the
> > ar.cfg/conf file, and if not, correct the issue and restart the AR
> > Server:
> >
> >
> > Load-Shared-Library: cmdbsvr20.dll,or libcmdbsvr20.sl, or
> > libcmdbsvr20.so
> >
> > Load-Shared-Library-Path: <path to the above file>
> >
> > 5. Enable API logging in BMC Remedy Administrator. Below is an example
> > of
> > how the CMDB API calls appear in the ARAPI log:
> >
> > <API > <TID: 0000000010> <RPC ID: 0000088636> <Queue: Admin >
> > <Client-RPC:
> > 390696 > <USER: Remedy Application Service > /* Sat Apr 01 2006
> > 21:19:47.9234 */+SYNC CMDBSync -- from Unidentified Client (protocol
> > 12)
> > at IP address 172.23.33.40
> >
> > In CMDB 2.0, the CMDB API calls and their results are written to the
> > ARServer API log. The AR API calls that implement the work are also
> > listed
> > afterward, so it is easy to correlate which AR API calls are issues to
> > perform the work of the CMDB.
> >
> > Hope this helps
> >
> > Regards,
> >
> > Roney Samuel Varghese
> >
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