Dear Shawn,
I would suggest you to be very careful before you even
try to implement SLM....Look out for the bugs when you cancel out on a
creation of a an SLA and try to fix the resign SLA bug which creates
multiple entries in the measurement form, I beleive there is another bug
which relates to the time not being set when the ticket is reopened, and NO
there arent any sample ones...Hope this helps..
Regards,
Roney Samuel Varghese
On 4/6/07, Don Simmons <[EMAIL PROTECTED]> wrote:
** There are none out of the box. Sorry.
------------------------------
Date: Fri, 6 Apr 2007 07:59:01 -0500
From: [EMAIL PROTECTED]
Subject: ITSM 7.0 SLAs
To: [email protected]
** Good morning all,
This should be a simple question. We have the ITSM suite, but installed
SLM last. What I am curious about is if there was supposed to be standard
out of the box SLAs that apply to Incidents, Changes, etc. or if that has to
all be built manually. I could have swore that it came with some SLAs other
than their sample application, but I don't see any in my list.
Thanks,
Shawn Pierson
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