Hi All,

Environment: ARSystem 6.3 Patch 20, HPUX 11i, Oracle 9i currently using ARSystem
authentication

We are planning to implement the LDAP plugins (both AREA and ARDBC) to connect
to the corporate Novell eDirectory (Recent Version - tbc), running on separate
hardware.

Our eDirectory team are keen to understand the logic behind the supplied
plug-ins i.e what specific function calls, does it use when interacting with
eDirectory, and what attributes does it interact with?

I'm specifically interested in the AREA plugin, the ARDBC is very much specific
to what you include in the vendor form?

e.g.

Does the plugin increment the Bad Password counter attribute? In my experience
No, this is managed centrally by LDAP
Does the plugin update the last logged on attribute? In my experience no, this
is managed centrally by LDAP
Does the plugin implement password history? Don't know, but don't think it's
really relevant as the password is not set through Remedy
managed centrally again through eDirectory
Does the plugin update the loginGraceLimit? Don't know
Does the plugin update the loginGraceRemaining? Don't know

Setting-up the integration should be OK, completed it before elsewhere however
never had anyone ask me the above before. I don't think providing them with the
remedy manual/knowledge base material will work.

The documentation provided in the guides/knowledge base are all very ARSystem
centric.

The eDirectory team are also suggested we could switch in the a Novell API
solution? Has anyone done something along these lines with Remedy (instead of
using the supplied AREA/ARDBC plugins)?

Any information appreciated.

Kind Regards,
Kevin

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