Looking back at the email from our network guy, he says it was the switch
that the servers were plugged directly into. Not sure if I can be more
specific than that.
On 4/10/07, W Scott Russell <[EMAIL PROTECTED]> wrote:
** Frank,
Which switch was causing the issue? I am seeing a similar problem at our
site and have confirmed that the load balancer is set correct and am not
sure what else to check.
Scott
On 4/6/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
>
> ** The load balancer was set to timeout in 60 minutes, that was
> confirmed. However, the switch the ARS servers were coming through was set
> to timeout in 5 minutes ( tcp age of 5 minutes).
>
> Thanks to all who responsded.
>
>
> On 4/5/07, Bradford Bingel <[EMAIL PROTECTED]> wrote:
> >
> > ** Because the log files confirm it takes 35-40 seconds for anything
> > to hit the AR System, seems to indicate an issues with the load balancer. I
> > agree with Fred that the sticky timeout setting is a prime suspect. You
> > might also do a traceroute, just to make sure the routing path between your
> > users and the load balancer (and between the load balancer and the AR System
> > servers) is what you expect. Check the timings for each hop. Any layer 2
> > switches ( e.g., Catalyst 5500/6500) out there making lookup calls to
> > a router or RSM/MSM blade?
> >
> > You didn't mention . . . how's the response time from the AR System
> > server, back to the user?
> >
> > -- Bing
> >
> > Bradford Bingel ("Bing")
> > ITM3 California
> > http://www.itm3.com/
> > [EMAIL PROTECTED] (email)
> > 925-260-6394 (mobile)
> >
> > ------------------------------
> > *From:* Action Request System discussion list(ARSList)
[mailto:[email protected]
> > ] *On Behalf Of *Joe DeSouza
> > *Sent:* Wednesday, April 04, 2007 1:17 PM
> > *To:* [email protected]
> > *Subject:* Re: Load Balancing Issues
> >
> >
> > ** Fred,
> >
> > You just might be right.. I had that issue on a recent engagement and
> > reconfiguring the sticky timeout did work for us..
> >
> > Joe
> >
> > ----- Original Message ----
> > From: "Grooms, Frederick W" < [EMAIL PROTECTED]>
> > To: [email protected]
> > Sent: Wednesday, April 4, 2007 2:01:15 PM
> > Subject: Re: Load Balancing Issues
> >
> > ** Also have them check the "sticky" timeout setting of the Load
> > Balancer (the length of time the LB maintains a list of who goes to which
> > server).
> >
> > It almost sounds like they are timing out in the LB and it is having
> > to determine which server they go to again.
> >
> > Fred
> >
> > ------------------------------
> > *From:* Action Request System discussion list(ARSList)
[mailto:[email protected]
> > ] *On Behalf Of *Rick Cook
> > *Sent:* Wednesday, April 04, 2007 12:06 PM
> > *To:* [email protected]
> > *Subject:* Re: Load Balancing Issues
> >
> >
> > ** Frank, the first thing I would check is the network routing and the
> > authentication settings on the load balancer.
> >
> > *Rick*
> > ------------------------------
> > *From:* Action Request System discussion list(ARSList)
[mailto:[email protected]
> > ] *On Behalf Of *Frank Caruso
> > *Sent:* Wednesday, April 04, 2007 9:04 AM
> > *To:* [email protected]
> > *Subject:* Load Balancing Issues
> >
> >
> > ** I am posting this for another client so I do not have complete
> > details but am hoping somebody may have thoughts on the issue ...
> >
> > Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group)
> >
> > Issue:
> > Log in through the User tool and hit the load balancer. Load balancer
> > quick passes them off to 1 of 3 ARS servers. No problem. If user remains
> > IDLE for about 10 minutes and then tries to do anything they must wait about
> > 35 to 40 seconds to get a response from ARS.
> >
> > The developers on the ARS side have captured server side log files and
> > confirm that the delay is not on the ARS side. It takes 35-40 seconds for
> > anything to hit ARS and when it does it completes immediately.
> >
> > Any thoughts are appreciated.
> >
> > --
> > Frank Caruso
> > Specific Integration, Inc.
> > Senior Remedy Engineer, ITIL Foundation Certified
> > www.specificintegration.com
> > 703-376-1249
> >
> >
> > __20060125_______________________This posting was submitted with HTML
> > in it___
> >
> >
> >
> > ------------------------------
> > Need Mail bonding?
> > Go to the Yahoo! Mail
Q&A<http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=396546091>for
great
> > tips from Yahoo!
Answers<http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=396546091>users.
__20060125_______________________This posting was submitted with HTML
> > in it___
> > __20060125_______________________This posting was submitted with HTML
> > in it___
> >
>
>
>
> --
> Frank Caruso
> Specific Integration, Inc.
> Senior Remedy Engineer, ITIL Foundation Certified
> www.specificintegration.com
> 703-376-1249 __20060125_______________________This posting was submitted
> with HTML in it___
__20060125_______________________This posting was submitted with HTML in
it___
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
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