-----Original Message----- From: "Joe D'Souza" <[EMAIL PROTECTED]> To: "[email protected]" <[email protected]> Sent: 4/11/07 11:43 AM Subject: Re: Unable to display out-of-the-box flashboard-ARERR[623] Authentication failed -
Unable to display out-of-the-box flashboard-ARERR[623] Authentication failed -Siti, I'm assuming you are talking of ARS 7.0.1 and the consoles of the V 7 apps. If so I would suggest upgrading your AR Server and Mid-Tier server to Patch 001. Its the version/patch I am on and its working just great for me.. By the way nice favorite quote... Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Siti Hawa Bee SHAIK FARID Sent: Tuesday, April 10, 2007 9:35 PM To: [email protected] Subject: Unable to display out-of-the-box flashboard-ARERR[623] Authentica tion failed - ** My dear listers, After installing the mid-tier, I set the same Mid-Tier Administration Password at the followings : (1) Server Information ->Connection setting in admin tool, (2) In Mid tier Remedy Configuration Tool-> AR Server Setting -> Admin Password When I relogin to Remedy User, all those flashboard at the side of the Helpdesk console encountered these msgs ARERR[623] Authentication failed. When I change back item (1) and (2) above to blank password, then the flashboard work. It's not advisable to leave the Mid-Tier Admin password blank, am I right? But when I set the password, then the flashboard don't works. Is there any other steps that I missed? Can anyone advice how to resolve this issue? Best Regards, Siti Hawa Bee My Favourite Quote " No person can be a great leader unless he takes genuine joy in successes of those under him" - W A Nance -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.2.0/756 - Release Date: 4/10/2007 10:44 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
