Hi Everyone, Ok, so 2-3 days before you're sort of in a holding pattern. Can't really do anything because you have everything ready for the upgrade. But it does leave you lots of thinking time, which in turn makes you wonder if you covered all the bases. Yes I did the upgrades on the dev server and it went relatively well, BUT this is production and there is less wiggle room for error.
I redid the dev box last week just to practice the installs again, not like they are hard to do. We're only upgrading Oracle 9i2 to 10g (well our outsourcer is), and AR Server. Not touching HD application. Will be adding email, approval and assignment engines. Web server isn't ready yet so mid-tier will be later. Also none of those engines will be used immediately as we have to upgrade all the user tools first. Besides I'd like the server to just run for a week after an upgrade to settle in and see if there are any initial gremlins. Normally I wouldn't be skittish, but these things just don't seem to be as straight forward as they used to be. For instance, a few weeks ago for some 'unknown' reason our dev box started giving messages that we were using an eval license. Not true but I didn't check it out immediately. It turns out that our Host ID changed in what appears to be similar to the immaculate conception ... nobody did it. Then another miracle it changed back after I found the issue and asked about it. Well what that did in between was cause a license hurricane. After a week of working with support to get the licenses straightened away, that's when the Host ID went back to its original and I had to start over. In the past license support has been one of the best parts of Remedy support. Now it must be the worse. It is like they are reading paragraphs of text to you rather than listening to what you are saying. The reason I bring the licensing up is that in prep for Saturday I wanted to get the v6 license file ready. 4 days later we have most of it figured out, but just 25 licenses short. Yes, I guess this could be considered a rant now. But when you're doing this on Saturday it is not like you are going to get a lot of help so you want to be prepared. Well as it ends up I'm going to have to enter all license keys manually for v6, not the nice and easy import. And hopefully they will be able to provide the missing 25 before then. Then if the moon is looking down on me in a favorable light I should be able to export them and use the website for version 7 licenses. Although on our dev server I never actually did the ver 7 so I don't really know if I need to and quite frankly don't trust their answers anymore. It's like being in a vacuum. I feel like I'm speaking a foreign language and no one understands my questions. Oh wait..... I guess I am ! Well anyway, it felt good to say all that. If there are any tidbits of cautionary be sure to look at this wisdom you'd like to share I'll be listening. Thanks for being there, Susan AR Server upgrade from 5.1.2 to 6.3 to 7.0.1P1 Installing for first time on this server the Email engine, approval and assignment engines Our remote dba service will be doing the 9i2 to 10g upgrade before I start the Remedy side of things. Windows 2003 server, we're the only thing running on it. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
