I've been installing both User and Admin tool for years without uninstalling the old client, with no observable ill effects. Now we are in a situation where we don't dare uninstall the User tool.
It would be good to hear from BMC-Remedy why we are instructed to uninstall the old client. Maybe something bad is happening that I am not aware of. Dwayne Martin James Madison University ---- Original message ---- >Date: Wed, 11 Apr 2007 16:55:57 -0400 >From: "Joe D'Souza" <[EMAIL PROTECTED]> >Subject: Re: ARS 7.0.01 Patch 002 >To: [EMAIL PROTECTED] > >Thanks.. > >I might give Patch 002 a whirl too then.. > >Joe > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] Behalf Of strauss >Sent: Wednesday, April 11, 2007 2:36 PM >To: [EMAIL PROTECTED] >Subject: Re: ARS 7.0.01 Patch 002 > >Everything you listed minus AM and plus RKM on both, plus SLM Collector and >the EIE/SQL Server Plugin on one so far. These are our 7.x dev and pre-prod >environments that we keep rebuilding and configuring, hoping to get it right >someday. The only Patch 002 upgrades that have had mixed results are for >mid-tier - one dumped its Crystal Reports config completely until I >installed it a second time (saw this with Patch 001 as well), and one >refuses to start Tomcat now but there are other factors that may be involved >(Windows Server 2003 R2 x64, plus Sp2 for same, plus latest Windows >updates - maybe too many changes at once). > >Christopher Strauss, Ph.D. >Remedy Database Administrator >University of North Texas Computing Center >http://remedy.unt.edu/helpdesk/ > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza >Sent: Wednesday, April 11, 2007 10:12 AM >To: [EMAIL PROTECTED] >Subject: Re: ARS 7.0.01 Patch 002 > >Chris, > >By any chance do you have any other OTB applications running on the server >on which you installed this available patch? I'm specifically wondering if >you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and SLM. > >Thanks for your response > >Joe > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] Behalf Of strauss >Sent: Tuesday, April 10, 2007 8:48 PM >To: [EMAIL PROTECTED] >Subject: ARS 7.0.01 Patch 002 > >I have just finished updating my servers with the various Patch 002 >components that appeared on the download site when I looked today; other >than the usual efforts of the ARSMail installer to put its components >everywhere except where you want them (ignoring the installation that you >are upgrading), there weren't any significant issues with installation. >Can't speak to function/performance yet. > >Christopher Strauss, Ph.D. >Remedy Database Administrator >University of North Texas Computing Center >http://remedy.unt.edu/helpdesk/ >-- >No virus found in this outgoing message. >Checked by AVG Free Edition. >Version: 7.5.446 / Virus Database: 269.2.0/757 - Release Date: 4/11/2007 >5:14 PM > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
