I had similar problem on MS Windows 2003, ARS 6.3.0, ITSM 6.0 (No Flashboards) environment. The following documented process resolved my issue.
1. Determine password for ASP and record it somewhere for future usage 2. Login <ARS> server using Remedy Administrator with Administrator privileges 3. Click on server name <server>under Servers pane 4. File -->Server Information --> Server Information window opens 5. Click on Connection Settings Tab 6. Enter the password in Application Services Password filed 7. Click Apply --> Click OK 8. Log out Remedy Administrator 9. Login <ARS Server Box> OS server with sufficient permissions to stop and start ARS Server and Email Engine 10. Find Remedy Action Request System Server service and Stop it 11. Accept if any message appears after stopping the service 12. Wait for few seconds 13. Start Remedy Action Request System Server service 14. Make sure Remedy Email Engine is also started 15. Go to D:\AR System\AREmail\Logs 16. Open stdout.log file 17. Make sure you read the following Application has started Version: 06.03.00 patch 018 Using JRE: 1.5.0_04 Checking connection to server: <server> ... loaded library Successfully connected. 18. Otherwise follow the fix given below a. Stop Email Engine Service b. Open the startup script file in a text editor-on Windows, EmailStart.bat c. Append the following statement to the end of the line that starts the email engine: -p <application_service_password> d. Execute the script, which updates the system with the correct password by applying the changes to the EmailDaemon.properties file. e. Edit the script again, remove this addition, and restart your system. NOTE: The password < application_service_password > must be the same one that is used in Remedy Administrator (RA). i.e. hello in RA hello in EmailStart.bat. I hope this helps. Can Ciplak _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: April 11, 2007 10:53 PM To: [EMAIL PROTECTED] Subject: Re: Email not sent out ** That will work. Axton On 4/11/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED] > wrote: ** Dear Axton, Thanks for your reply. I see. So how about if I export those modified filters in *.def format and reimport them after the re-installation. Will this works? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, April 11, 2007 11:28 To: [EMAIL PROTECTED] Subject: Re: Email not sent out ** If you modified out of the box filters, reinstalling the email engine will overwrite them. If you altered fields limits or permissions, those will be overwritten as well. Axton On 4/10/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]> wrote: ** Really? Cuz I have modified some AR notification filters to indicate Email template and had created new filters as well. Any issue if I just leave it blank? What are the risk to tat? UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
