Hi, ARS Listers. I am an inexperienced Admin, trying to make minor customizations to ServiceDesk 7.0.01 (AR System 7.0.01) Now the Incident Management Form Customer tab does NOT have a Login ID or Login Name field. We have one in the old HelpDesk, which is our primary method of entering Requestors (now Customers) So how do I add this ? I tried to add the Login Id field on the Incident Form, using the same Field Id 4 as on the CTM:People form, but get error saying its a Reserved ID. Do I need to add a Display Only field instead ? I also need to search the People Form on the Login Id - so do I need to also add a Display only field to the CTM:People Search form ? I know I will need to modify all the related workflow. thanks, Colin
Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
