Mikhail, The LASTID keyword is a way to reference the last Entry-Id (or 'Request ID') of the record that was just created. So in your C program the "LASTID" would have been returned from a ARCreateEntry call just prior to your need for the LASTID value.
As far as the second part of your original question.... I would suggest that you turn on Active Link logging and see if when you set each of the fields that you referenced [Assigned Support Company (1000000251), Assigned Support Organization (1000000014), Assigned Group (1000000217)] if active links are setting other fields with "ID" type values that map to the values that the user sees. It could explain why you get the message when you think you supplied the correct values. You also might track down the workflow that is issuing the message and look at the Run If. It likely would also tell you what fields it ultimately cares about and help you to better understand the Active Link logs from above. Oh.. and keep in mind that other active links (like on Submit, Loose Focus, button, etc...) could also be part of this puzzle too. You might have to trace the whole client process to create an issue to see everything you need to see. [ You might even need to trace several ticket creates due to possible variability in inputs that your script might have too. ] HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 4/17/07, Mikhail <[EMAIL PROTECTED]> wrote:
Hello Roger, "By creating an entry for Incident to be assigned to a group the No groups found will be fixed" - We have already set this up. In the drop-down fields, there are already values in it, and the values I assigned in the C API code coincide with the values in the pull-down menus for these fields. And I still get that error. As for creating a new incident ID, the workflow calls the AL: HPD:INC:GIN_010_SetINCNumber-P (10) it does 3 actions, and one of the 3 action is setting the "Incident Number (1000000161) = INC000000065, which is the $LASTID$ value. But my question is, how do I get this value from the C API? Thanks,
<snip>
> -----Original Message----- > From: [EMAIL PROTECTED] > To: [EMAIL PROTECTED] > Sent: Tue, 17 Apr 2007 4:34 PM > Subject: C API for Service Desk > > Hello List! > > We have upgraded our old HelpDesk 4.x to the new good looking > ServiceDesk. We have a C API that allows tickets to be automatically > created when a user sends a mail to a particular email. Anyway, we > have to upgrade the C API code because the fields in the new > ServiceDesk are very different from the old HPD. I am almost done in > implementing this until I bumped into a couple of things: > > 1. "Incident ID" field. How do I generate this? I noticed in the > Active Link, it uses the keyword $LASTID$. How do I use this in the C > API? > > 2. "No groups were found using automated routing. You need to manually > select a group. (ARERR 44699)". I get this error when printing out the > ARStatusList after submitting the ticket. When I use the user tool, > this error will pop up if I don't manually assign values to the > following fields: "Assigned Support Organization" and "Assigned > Group". These fields are dropdown menus, and the "Assigned Group" list > of values will depend on what value you chose under "Assigned Support > Organization". Anyway, in my C API code, I assigned these fields with > values: > Assigned Support Company (1000000251) : :"University of Cowtown" > Assigned Support Organization (1000000014) : "ICS" > Assigned Group (1000000217) : "Tier-One" > The rest of the required fields are filled up with necessary values. > After submitting the ticket, it gives me that "groups were not found > using automated routing". > > Any ideas anyone? > Thanks!
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
