As Murtuza said it is better to use different field temp field
to stored the requester id on the requester view on the help desk form.
As the requester opens the help desk form use a set field to populate
the request Id.
Thanks,
Vipin
--
[EMAIL PROTECTED]
www.vyomlabs.com
msb ***** wrote:
Colin,
Just did this myself. I needed login ID as well as Full name. Just
added 2 new fields.
The workflow to modify would be:
HPD:INC:PCS_100_Search
110_srch=-E
120_search=-G
HPD:INC:ContactFound_100_setup
Plus add some workflow if you want to press enter in the field and
have it do the search too.
Regards,
Murtuza.
From: "Chapman, Colin" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: FW: Login Id field in Incident Management - Requestor ID ?
Date: Mon, 16 Apr 2007 18:20:58 -0400
Roger - thanks for the response again - it is much appreciated -
hopefully I'm not being too dense.
I still cannot find Requesotr ID or field ID 1000000337 on the
HPD:HelpDesk form
Am I looking in the wrong place or do we have different versions ?
Shall I just go ahead and add a field ID 1000000337 to the HPD:HelpDesk
form ?
and then modify the workflow, I found Active Link HPD:INC:PCS_100_Search
I have put a ticket in at BMC support but they are not much help - first
they said use Assignee Login ID field,
then they said use the Person ID field to go get the Login ID from the
people form - neither is what I need.
thanks,
Colin
Colin Chapman
Dept. of Application Services,
Information Technology Systems Division,
University of North Carolina at Wilmington
601 South College Rd.
Wilmington, NC 28403-5908
Phone: 910-962-7356
Fax: 910-962-4067
Email: [EMAIL PROTECTED]
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, April 16, 2007 5:27 PM
To: [email protected]
Subject: Re: Login Id field in Incident Management - Requestor ID ?
**
Requestor ID is number 1000000337 this was created by BMC Development
and has to be there. I then added it to the set fields action of Active
Link HPD:INC:PCS_100_Search.
-----Original Message-----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Mon, 16 Apr 2007 5:08 PM
Subject: FW: Login Id field in Incident Management - Requestor ID ?
**
Roger, thanks - that's a great tip to look at the fields-in-vew to see
all the fields on a form,
however I do not see the Requestor ID field (on the HPD:HelpDesk form)
I do see Person ID, which I see is set the Customer's People form Person
ID, but I don't
see the Customer Login ID anywhere - there is a Login_ID field but its
not populated (looking at a ticket
using the Report option to see all these fields)
any more ideas ?
thanks again
Colin
Colin Chapman
Dept. of Application Services,
Information Technology Systems Division,
University of North Carolina at Wilmington
601 South College Rd.
Wilmington, NC 28403-5908
Phone: 910-962-7356
Fax: 910-962-4067
Email: [EMAIL PROTECTED]
<javascript:parent.ComposeTo("chapmanc%40uncw.edu", "");>
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]
<javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");> ] On Behalf
Of Roger Justice
Sent: Monday, April 16, 2007 2:53 PM
To: [email protected]
<javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");>
Subject: Re: Login Id field in Incident Management
**
The field you are looking for is still there it is now called Requestor
ID and the workflow already there populates it. In the Admin tool select
from the pull downs Form then current view then Fields in view. On the
left side of the dialog select the Requestor field from the list of
fields not in the view. You will also have to move the field after you
bring it into the view.
-----Original Message-----
From: [EMAIL PROTECTED]
<javascript:parent.ComposeTo("chapmanc%40UNCW.EDU", "");>
To: [email protected]
<javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");>
Sent: Mon, 16 Apr 2007 2:24 PM
Subject: Login Id field in Incident Management
**
Hi, ARS Listers.
I am an inexperienced Admin, trying to make minor customizations to
ServiceDesk 7.0.01 (AR System 7.0.01)
Now the Incident Management Form Customer tab does NOT have a Login ID
or Login Name field.
We have one in the old HelpDesk, which is our primary method of entering
Requestors (now Customers)
So how do I add this ?
I tried to add the Login Id field on the Incident Form, using the same
Field Id 4 as on the CTM:People form,
but get error saying its a Reserved ID.
Do I need to add a Display Only field instead ?
I also need to search the People Form on the Login Id - so do I need to
also add a Display only field
to the CTM:People Search form ?
I know I will need to modify all the related workflow.
thanks,
Colin
Colin Chapman
Dept. of Application Services,
Information Technology Systems Division,
University of North Carolina at Wilmington
601 South College Rd.
Wilmington, NC 28403-5908
Phone: 910-962-7356
Fax: 910-962-4067
Email: [EMAIL PROTECTED]
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