I was pretty sure I responded to this. The problem I had was that in the body of the worklog that was being sent to the system via email, I had some reserved words.
User: Login: Name: These are reserved fields, used by the email engine. Once we figured that out the problem stopped. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vyom Labs - ITSM Support Sent: Wednesday, April 11, 2007 10:14 AM To: [email protected] Subject: Re: Field ID is not related to this form 7 Please check the workflow for the email which contains either setfields or pushfields action, check for the server name. If it contains an IP address reset it to the host name (Server name) and save it. This will help you in resolving the error field id is not related to this form. Thanks, Archana -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Robert Molenda wrote: > For the OutOfMemoryError in Java, you need to adjust your java memory > for email daemon to what it was before the upgrade, however with the > incoming email error, that might not be the root cause. > > For your Email for issue, I'd suggest re-importing a copy of the 'ar > system email messages' form, from say your DEV or TEST server, or the > copy located on the server in the installation folder(s)... > > Thanks-n-advance; > HDT Platform Incident / Problem Manager & Architect > Robert Molenda > IT OS PA > Tel: +1 408 503 2701 > Fax: +1 408 503 2912 > Mobile: +1 408 472 8097 > [EMAIL PROTECTED] > Quality begins with your actions. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Evelina Girard > Sent: Wednesday, March 14, 2007 11:00 AM > To: [email protected] > Subject: Field ID is not related to this form 7 > > I noticed a post regarding Field ID is not related to this form 18100 > issue > and recently just upgraded from ARS 5.1.2 to 7.01 including the email > engine. Did anyone figure out how to resolve this issue? We are > experiencing the same issue and cannot get incoming email working. > > In addition we are getting the OutOfMemoryErrorjava.lang error since > upgrading to the new email engine so if anyone has a solution for this > issue as well. > > Thank you, > > Evelina Girard > > > > > Post I saw in the archives > _____________________________________________________________________ > Sanford, Claire > Sat, 02 Dec 2006 12:57:29 -0800 > > Every email that is sent to our email engine using a template (old > style) is rejected by the email engine with a SEVERE 311 error (I can't > find anything on this in the BMC/Remedy KB). > > Then in the email error log form I have several entries for each email > that was received that says: > > Field ID is not related to this form 18085 > Field ID is not related to this form 18100 > Field ID is not related to this form 18098 > ... > > None of these are field ids in the email that is being sent. > > Any ideas, fixes or suggestions... > > ARS 6.3 Patch 18 > HD 6.0 > Email engine 6.3 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
