Neel, After recently reading EmailEngine-630.pdf for a few details about how it handles multi-threading it think there are a few possible issues with your design. ( I have not reviewed the v7 EmailEngine docs, but I am also unaware of any major changes in it's design between the two versions.)
[You might be ARS thread bare.] Given 100-125 inbound processes. I would think that any single RPC would likely not have enough threads to support all of them at the same time. [ Although I am not finding a max number of threads for a private RPC at the moment either... hum....] So you really should have your polling intervals staggered such that they would minimize alignment of the polling processes with each other. ( How to do that with 100 inbound processes is beyond my time to calculate. However you likely need to alter the unit of the interval from minutes to seconds to even have a shot at such a configuration. ) [You might be RAM starved.] Given 100-125 inbound and outbound processes you might need to give your Email engine more ram at startup. [ You might need to tune your Engine.] The following might all have independent value for you to evaluate for your environment. com.remedy.arsys.emaildaemon.<server_name>.RPC com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes com.remedy.arsys.emaildaemon.Monitor com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize com.remedy.arsys.emaildaemon.IncomingMessagesQueueSize com.remedy.arsys.emaildaemon.SendEmailSetSize ( and maybe other settings too ) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote:
** Hi Susan, We have a packaged application on top of remedy 7.0 and we have different companies and within those companies we have operational units and within them we have support-groups. Each support-group has a unique mailbox (inbound and outbound). The application is being used in many countries and so on and over half of the emails are for agents (notifications and reminders) and then there are emails between agents and customers as well. Yes, we have that many configuration records. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship Best People Client Value Creation One Global Network Respect for the Individual Integrity
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On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hello everybody, Outbound emails seem to be working. However, it's rather random. We have about 100-125 or so outbound mailboxes with polling interval of 15 minutes and every hour 1500 or so emails are going out. Now, sometimes, emails take REALLY long time to go out and waiting in the queue with status = "YES". Also, it's not that outbound email is not working at all. It is definitely working but it's rather random. Some emails gets sent within 15 minutes while some emails just stay in queue (there is no error, even in the log). Any guesses as to why this could be happening? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship Best People Client Value Creation One Global Network Respect for the Individual Integrity
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