Hi Vinod,
*To increase the performance of the user, we can use arcache modes set
for the user in the admin tool. If the arcache mode is set for the admin
tool, ARUser will be having an issue of performance and if it’s set for
user, performance for workflow will be achieved. For more information on
arcache, this will also depend on the configuration of the machine.
Thanks,
Sonal
*
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Vinod wrote:
**
Hi,
We currently work on one of the customised HelpDesk application.
Whenever i open any active link of the HelpDesk form from a remote
machine, it takes around 90-100 seconds whereas when i open an
activelink of any other form in the same environment, it takes around
15 seconds.
Taking 15 seconds for opening an object from a remote machine is
acceptable but 100 seconds is too high. I am trying to find out the
reason for the issue and i am looking for ways to improve the
performance, whenever i open the active links of our HelpDesk form.
Please provide me with some insight/thoughts on what may be the reason
for such performance issue? Any suggestions or ideas for rectifying
the issue is highly appretiated.
Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)
THanks and Regards,
Vinod
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