Hello everyone: What are the advantages and disadvantages of archiving Helpdesk 5.6 application data using the different possible options?
If I use DSO (Distributed Server Option) to push tickets to another form on a different server or the same server. If I export the data to external files (.arx and .def files) and store these in a folder on the server. If I make a copy of the form (using File - Save Form As). Create an escalation that checks for records meeting a specific criteria . The escalation would push the data from the original form to the copy form. and delete the original entry using Application-Delete-Entry once the record has been archived to the copy form. If I use the AR Server version 6.3, new Archive feature to automate the process of archiving records. I can create an archive form that mirrors the original table.I can assign a Run If statement and specify the conditions and specific data to be archived as well as automate the deletion of the original record. or If I run an archiving escalation with a qualification such as ($ TIMESTAMP $ - 'Date/Time Closed')> ((30*24)*3600) ( select all tickets which have been closed for at least one month). My other question is about referential integrity (Please excuse my lack of experience working with Remedy products if the following questions are not making any sense). Do I create escalations to archive the children records first then delete these children records and then archive and delete the parent schema records?. How do I know what are the tables (schemas) that contain the children records for the parent. Is HPD:Helpdesk schema the parent?. From my previous experience about deleting records from a database (other databases besides Remedy) I always had to delete the children records before I could delete from the parent table so that "orphans" records not violate the referential integrity rules. How do I find information about these relationships?. In other words what tables (schemas) in the Helpdesk application need to be archived and if there are several schemas what is the order of archiving. Environment: --- AR system 6.3 --- Microsoft Windows server 2003 --- SQL server Database --- Helpdesk version 5.6 Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
