Hi David,

 

Thanks for sharing the information. I am more interested to find out if
there are any updates to admin tool? Is there any vista-supported 7.0.01
admin tool available or will be released soon?

 

Thank you,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279           Mobile:  630-440-6335

MSN: [EMAIL PROTECTED]     AIM: neelgautam

 

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________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, April 24, 2007 6:56 PM
To: arslist@ARSLIST.ORG
Subject: Vista Support now added to AR System 7.0.01 Compatibility
Matrix

 

Hi All,

 

  Vista has now officially been added to the AR System 7.0.01
compatibility matrix.

 

FAQ:

 

Q: What versions of Vista does AR System support?

A: Since AR System is primarily a business application, AR System
supports the "Business", "Enterprise" and "Ultimate" editions only.  We
will not be supporting the "Home Basic", "Home Premium", or "Starter"
editions.  See:
http://www.microsoft.com/windowsvista/getready/editions/default.mspx for
more information on editions.

 

Q: What about AR System 6.03?

A: The AR System 7.0.01 User Tool was tested on Vista against AR System
6.03 Server and is supported.  The 6.03 User Tool was not tested on
Vista and is not supported.  AR System 6.03 customers wishing to use
Vista will need to upgrade their User Tool version to 7.0.01.

 

Q: Do I need to run Vista in Windows XP emulation mode for the AR System
7.0.01 User Tool to work properly?
A: No.  It runs fine in "native" Vista.

 

Q: What about Internet Explorer 7?

A: Internet Explorer 7 is already supported on AR System 7.0.01 as it
falls in the "or above" category of browser support.  It has been
supported since October 2006.   

 

Q: What about ITSM applications - will they be supported?

A: It is expected that any support for Microsoft Vista added to the AR
System will mean that ITSM applications loaded on top of AR System
7.0.01 will also support Microsoft Vista.

 

Q: What about the Admin Tool and other Windows-based clients?

A: Only the User Tool is currently supported on Vista.  Other
Windows-based clients will be tested in AR System 7.1.00 . 

 

Q: What about the Vista Server - when will AR System support that?

A: The Microsoft "Vista" Server, which is still called "Longhorn" right
now, is not expected to release until sometime in late 2007.  We will
attempt to add support post-release in a manner similar to how Vista
support is being added to AR System 7.0.01 - but since servers are more
complex than clients, this may not be possible.  If support cannot be
added post-release, we would add support in the 2008 release of AR
System.

 

Thanks, 

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

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