I know you have said that you do not want to use the Auto Assignment however the developers have added workflow that forces the Auto Assignment to be used for Problem. If you review the work flow that sets the Problem Manager fields to Read Only and turn it off you should be able to accomplish what you want. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 25 Apr 2007 3:50 PM Subject: Re: Problem Management Assignment
** Hi Roger, I went into Configure Assignment and did a search on the form, but there are only 2 entries in this form for "My Company". We have set up our own Company. Also, we DO NOT want to use the auto assignment engine. Therefore, how do I go about defaulting the Problem Manager Assignment fields so I can submit a problem?(ie. which configuration form do I use? and where is it?) Thanks, Derek Roger Justice wrote: ** Go into the Configure Assignment and configure the Problem Assignment to the Group that will serve as the Problem Manager. The reason this is R/O is that the ITIL concept is an organization only has one Problem Manager. The Problem Assignment will be the group that will do the Root Cause Analysis. If you have CM you had to provide the Support people with roles to allow there name to be listed in the assignment list of Change. Problem and Incident do not require this. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 25 Apr 2007 1:18 PM Subject: Problem Management Assignment Hi listers, I am trying to submit a problem in PM (7.0.1) however you need to assign the problem to someone before you can submit. There are 2 sets of assignment fields (Problem Manager Assignment and Problem Assignment). The Problem Manager Assignment fields are required however, three of the fields (Support Company, Support Organization and Assigned Group) are read-only. Firstly, why are there 2 sets of assignment fields? (multiple problem teams with different managers?) Secondly, how do I assign a problem when these required fields are read-only? (are they supposed to be read/write) I also gave the user I was testing with "God" permissions, so that isn't the issue. When I checked in the Admin tool, the fields were actually read-only. Could this be the culprit? Should I change these to read/write? Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. __20060125_______________________This posting was submitted with HTML in it___ -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
