If you open the Service Request form search all service requests and see in process in the request ID go to the Change/Incident data tab abd you will see in app event status an error. By reviewing the error you should see that the Incident/Change could not be created. If Auto Assignment is not working it can fail also if you have Tier 1,2,3 that is not valid it will fail. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Thu, 26 Apr 2007 4:04 AM Subject: Problem with generation of RequestID
** Dear All, I had a problem while creating a request in Requestor Console (ITSM 7.x), the RequestID is not getting created even we tried n number of times clicking on the Refresh Button. It is showing Inprocess instead of RequestID in My Request Table. Any suggestions would be helpful. Environment: ARS ITSM 7.0 Windows 2003 SP1 SQL Server 2000 Regards Harikrishna. DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.. __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
