We are experiencing problems when users search on the HPD:HelpDesk_SLA form, either via the form or through the canned SLA performance reports. If you qualify on Arrival Time or Resolve Time, it can spike the Oralce CPU usage up to 25% or more (which is a huge amount for our environment). The query is taking 5-10 minutes to return, longer during peak times of the day.
Has anyone else experienced this before? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
