MessageI'd love to know this too as this would help me in my current project where I am working on a migration from Magic to Remedy. It would be real neat if I could create importable csv files for Remedy for the various configuration forms involved.. This is one of the reasons why recently I had posted a thread regarding massive load of data to V7 apps.. I'm relatively new to V7 ITSM apps as my first exposure to these apps was only around November very briefly and then since January or so I had been working on other things.. So there is still some ground I have still to break in..
Sorry Christian, I know you might have been looking for solutions with this response but its one of those 'Oh-I-Need-That-Sort-Of-Information-Too' kind of response.. If I do have any experiences along the way I'll share.. Cheers.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Christian Rom Sent: Thursday, April 26, 2007 2:49 PM To: [email protected] Subject: ITSM 7.x - moving Support Group from one Support Organization to another ** Has anyone found a recommended way to do this ? Do the changes propagate down to existing records ? Ex: You already have dozens or hundreds of support groups in four support organizations, but now the company does a reorg and there are five support organizations (four existing plus a new one, to make it easier). What if you wanted to move some of the existing Support Group from one Support Organization to another ? All the relevant fields in the 'Support Group' form are greyed out and I cannot change the Support Organization. I figured I could export the groups and import them back in with the new Support Organization but that will probably not propagate down to the group members and/or any open tickets. It seems like you can't even create a new Support Organization without creating at least one support group. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.463 / Virus Database: 269.6.1/776 - Release Date: 4/25/2007 12:19 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
