Indeed, for some unknown reason the Default-Web-Path contained the
incorrect value "http://server:8080/arsys/home"; instead of
"http://server:8080/arsys";.
Thanks for your help.
Thilo
Axton wrote:
You need to make sure the 'Default-Web-Path' is configured properly in
the ar.conf file. You can set this in the admin tool, File-> Server
Info-> Advanced tab.
it should be [http|https]://<midtierServer>/<context>
e.g., http://remedy.com/arsys
Also make sure that the mid-tier you have deployed is at least 7.0 or
higher.
In the web.xml, the dvplugin servlet is registered as:
<servlet>
<servlet-name>PluginServlet</servlet-name>
<servlet-class>com.remedy.arsys.plugincontainer.impl.PluginServlet</servlet-class>
</servlet>
<servlet-mapping>
<servlet-name>PluginServlet</servlet-name>
<url-pattern>/plugins/*</url-pattern>
</servlet-mapping>
And the classes that make up the dv plugin are located in:
<war>/WEB-INF/lib/GraphPlugin.jar
So long as all these pieces are in place, the client should be able to
render the dv plugin.
Axton Grams
On 4/27/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
The field creation did work now (from an admin tool installed at another
client machine).
But now the Visualization field shows an error message from Remedy
Mid-Tier:
ARERROR 9217:
File not found. Either the file requested is not present or the URL
supplied is bad.
Any ideas?
Thilo Stapff
-------- Original Message --------
Subject: Unable to create Data Visualization field
Date: Fri, 27 Apr 2007 14:53:43 +0200
From: Thilo Stapff <[EMAIL PROTECTED]>
To: [email protected]
I'm trying to create a Data Visualization Field, but after creating the
field, when I open the field properties dialog and select the "Advanced"
tab, there appears an error message "Could not locate the plugin form",
and there's nothing to select in the "Module Type:" field.
The "Data Visualization Module" and "Data Visualization Definition"
forms do exist and contain the correct entries (transferred from another
server, where it works). Those two forms, however, where not present
after installation of the server and had to be imported manually.
The server version is 7.0.1, on HPUX.
Has anyone else experienced this?
Regards,
Thilo Stapff
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