We're trying to keep the product name out of the operational categorization but it's been difficult to drive people away from that format. Fortunately, only the Tier 1 Operational Category is required by default, so you don't have to use all the tiers.
If we were to use Roger's example below, we might use Operational Categorization: Tier 1: Install Product Categorization: Tier 1: Hardware Tier 2: Client Tier 3: Laptop In my opinion, keeping the product name out of the operational catalog will allow for better reporting; that way you can see (per the example above) how many hardware installations were completed in a time segment. -Matt Matthew C. Gayford Technology Support Specialist - Client Services Information Technology Systems Division University of North Carolina Wilmington (910) 962-4357 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Saturday, April 28, 2007 12:19 PM To: [email protected] Subject: Re: Incident Management in 7.0 ** We did as an example: Tier 1 Add Tier 2 Software Tier 3 a list of software support i.e. MS Word, MS Excel, MS Project. The Product Categorizations are the same concept as previous Versions such as: Tier 1 Hardware Tier 3 Computer Ties 3 Laptop, Desktop Since Model and Manufacturer are also there you can expand the selection that will provide more precise reporting. Roger ________________________________ See what's free at AOL.com <http://www.aol.com?ncid=AOLAOF00020000000503> . __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
